Shipping policy

Shipping

Shipping Policy

At Agnes Athletica, we aim to deliver your order swiftly and efficiently while ensuring the utmost care in handling your items. Please take note of the following details regarding our shipping policy:

Processing Time:

  • Orders are typically processed within 1-3 business days from the date of purchase.  This includes order verification, packaging, and dispatch. During busier periods - sales, re-stocks and pre-orders, please allow up to 14 business days processing plus (shipping times) 
  • Pre Orders are currently 10-40 business days processing time from the date of purchase, plus shipping time. 

Shipping Costs:

  • Standard shipping on all Aus deliveries are available at checkout $6.99
  • Express Shipping on all Aus deliveries are $11.99
  • All orders over $200 in Australia receive free standard shipping
  • All shipping on International deliveries are subject to location

Delivery Timeframes:

  • Estimated delivery times depend on the shipping method chosen and the destination. Standard shipping within Australia typically takes 4 -14 business days, while express shipping may arrive sooner (within 2-5 business days).

Order Tracking:

  • Once your order is dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor the status of your shipment and estimate its delivery date.

International Shipping:

  • We currently offer international shipping to select countries. International delivery times may vary based on the destination and local customs processes. Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs regulations. All return shipping fees are the responsibility of the customer. This includes, returns and exchanges. 

Delivery Address:

  • Please ensure that your shipping address is accurate and complete to avoid any delays or mis deliveries. Agnes Athletica is not liable for orders lost due to incorrect or incomplete addresses provided by the customer.

Shipping Partners:

  • We work with reputable shipping partners to ensure reliable and timely delivery of your orders. However, we cannot be held responsible for unforeseen delays caused by external factors beyond our control, such as weather conditions or postal service interruptions.

Missing or Lost Packages:

  • In the rare event of a lost or missing package, please contact our customer service team immediately. We will work with the shipping carrier to investigate and resolve the issue promptly.

Policy Updates:

  • Our shipping policy is subject to change without prior notice. Any modifications will be reflected on our website accordingly.